Knowledge base – the solution for organizing your mastery.
Do you need help with setting up your knowledge organization? In short, are you looking for a Knowledge Base for internal or external use? Convident will build it! With Convident’s custom Knowledge Base options, we guide you through an orderly organization of your knowledge. We build it user-friendly so that your customers, agents, and system or content managers can easily view and maintain it. Packed with beautiful features!
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“Super handy for customers, agents and system or content managers.”
Choose from custom features
In your Knowledge Base you can publish in real-time to the right target audience if you want. The possibilities are endless. Here are a few options:
- The Knowledge Base is responsive and compatible with all devices.
- Colours and images fit your branding strategy perfectly.
- Previously viewed answers.
- Reading confirmations for news and malfunctions.
- Option to insert images, attachments, videos and URLs.
- Employees can log in at their own user level.
- Overall feedback rating and for specific articles.
- Answers can be found via the search bar with auto-completion, a menu structure, a filter for specific answer types (e.g. malfunctions, work instructions, news, or a specific topic), via widgets, favourites and a breadcrumb trail.
- Choice of multiple widgets with important information, such as the latest knowledge article and malfunctions.
- Real-time publishing or scheduled at a desired time.
- Related answers.
- Calendar.
- Analytics.
- Supports micro content.
- Favourites.
- Notifications.
- A personal ‘my environment’ to view submitted feedback, manage subscriptions and change personal information.
- Option to add social channels.
- The built-in Help Centre gives you a tour of the system and provides assistance when needed.
- Notifications will inform users of knowledge articles, news reports and malfunctions.
- Documentation and training.
- And more!
With the Convident Knowledge Base you can easily create, adjust and publish service content to the right target audiences and channels.
Extremely easy to manage
With the Knowledge Base you can easily create, adjust and publish service content to the right target audiences and channels. Everything is aimed at finding the right answer as quickly as possible, because time is often scarce. The service content is relevant to a specific target audience. This way, all employees will give the same answer via chat, social, telephone, a web form, an email or during a live conversation. Would you like this for your organisation?
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